online security

Privacy Policy

Your personal information will be treated as confidential. It will be kept on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation. Our customers personal information will be handled in accordance with UK Data Protection. We use your personal information only for the following purposes:

  • To processing your orders, including delivery, payment or returns
  • To prevent or detect fraud or abuses of Our Website
  • To advertise to you through our Website
  • To conduct research within our Company
  • To inform you of any special offers that are available on our Website

If we are requested by the police or any other regulatory or government authority investigating activities of an illegal nature, you agree that we are able to provide your personal information, if it is needed.

What data do we collect?

Personal Information, i.e. your name, email address, billing address, delivery address, telephone number(s), product selections, credit/debit or Welovemountain -10 registration number.

Do we pass on your personal details on to third parties?

We do not sell, pass on or provide any other third parties with your personal information. We respect your privacy and treat all your personal information as confidential, in accordance with UK Data Protection.

What if our Privacy Policy changes?

Any changes made to the Privacy Policy will be made available to our customer via our Website.

What is a cookie and how do we use them?

Cookies are small pieces of information that are stored by Your browser on Your computer hard drive. They contain no recognisable Personal Information.

We use them to identify you as you travel around our Website and to provide Website usage information, which will further help us improve and develop the Website and services we offer.

It is advised that you not to use cookies if your computer is shared by other people. You can accept all cookies, reject all cookies, or modify your browser to alert you of any new cookies. Cookies also protect the integrity of registered passwords and limit access to ‘paid for’ services.

Data Security

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type, referral source, length of visit and number of page views]);]

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

(c) information that you provide to us for the purpose of registering with us.

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

(e) any other information that you choose to send to us

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use ìsessionî cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website.

Session cookies will be deleted from your computer when you close your browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Our [advertisers/payment services providers] may also send you cookies.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking ìToolsî, ìInternet Optionsî, ìPrivacyî, and selecting ìBlock all cookiesî using the sliding selector.) This will, however, have a negative impact upon the usability of many websites [, including this one].]

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website.

(b) improve your browsing experience by personalising the website.

(c) enable your use of the services available on the website.

(d) send to you goods purchased via the website, and supply to you services purchased via the website.

(e) send statements and invoices to you, and collect payments from you.

(f) send you general (non-marketing) commercial communications.

(g) send you email notifications which you have specifically requested.

(h) send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).

(i) provide third parties with statistical information about our users ñ but this information will not be used to identify any individual user.

(j) deal with enquiries and complaints made by or about you relating to the website.

(4) Disclosures

We may disclose information about you to [any of our employees, officers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

[(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.]

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology].

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(6) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(7) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

(8) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(9) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.